# Predicting Online Complaining Behavior in the Hospitality Industry: Application of Big Data Analytics to Online Reviews

> Research article (Sustainability, 2022) · cited 47× · AI/ML

**Wikidata**: [openalex:W4211102930](https://www.wikidata.org/wiki/openalex:W4211102930)  
**Source**: https://4ort.xyz/entity/predicting-online-complaining-behavior-in-the-hospitality-industry-application-of-big-data-analytics-to-online-reviews