# Predicting Customer Satisfaction in Customer Support Conversations in Social Media Using Affective Features

> Research article (Proceedings of the 2016 Conference on User Modeling Adaptation and Personalization, 2016) · cited 33× · AI/ML

**Wikidata**: [openalex:W2466953548](https://www.wikidata.org/wiki/openalex:W2466953548)  
**Source**: https://4ort.xyz/entity/predicting-customer-satisfaction-in-customer-support-conversations-in-social-media-using-affective-features