# Predicting Customer Loyalty in the Airline Industry: A Machine Learning Approach Integrating Sentiment Analysis and User Experience

> Research article (International Journal on Computational Engineering, 2024) · cited 13× · AI/ML

**Wikidata**: [openalex:W4400224151](https://www.wikidata.org/wiki/openalex:W4400224151)  
**Source**: https://4ort.xyz/entity/predicting-customer-loyalty-in-the-airline-industry-a-machine-learning-approach-integrating-sentiment-analysis-and-user-