# Pooling Agents for Customer-Intensive Services

> Research article (Operations Research, 2022) · cited 23× · AI/ML

**Wikidata**: [openalex:W4220932431](https://www.wikidata.org/wiki/openalex:W4220932431)  
**Source**: https://4ort.xyz/entity/pooling-agents-for-customer-intensive-services