# Perceived overqualification and contact center workers’ burnout: are motivations mediators?

> Research article (International journal of organizational analysis, 2021) · cited 21× · AI/ML

**Wikidata**: [openalex:W3159446840](https://www.wikidata.org/wiki/openalex:W3159446840)  
**Source**: https://4ort.xyz/entity/perceived-overqualification-and-contact-center-workers-burnout-are-motivations-mediators