# Pathways to Service System Smartness for Firms

> Research article (Journal of Service Research, 2022) · cited 12× · AI/ML

**Wikidata**: [openalex:W4309190642](https://www.wikidata.org/wiki/openalex:W4309190642)  
**Source**: https://4ort.xyz/entity/pathways-to-service-system-smartness-for-firms