# Optimizing service encounters through mascot-like robot with a politeness strategy

> Research article (Journal of Retailing and Consumer Services, 2024) · cited 19× · AI/ML

**Wikidata**: [openalex:W4395108823](https://www.wikidata.org/wiki/openalex:W4395108823)  
**Source**: https://4ort.xyz/entity/optimizing-service-encounters-through-mascot-like-robot-with-a-politeness-strategy