# Optimizing Customer Satisfaction Through Sentiment Analysis: A BERT-Based Machine Learning Approach to Extract Insights

> Research article (IEEE Access, 2024) · cited 11× · AI/ML

**Wikidata**: [openalex:W4403331491](https://www.wikidata.org/wiki/openalex:W4403331491)  
**Source**: https://4ort.xyz/entity/optimizing-customer-satisfaction-through-sentiment-analysis-a-bert-based-machine-learning-approach-to-extract-insights