# Online Customer Service Reviews in Urban Hotels: A Data Mining Approach

> Research article (Psychology and Marketing, 2016) · cited 30× · AI/ML

**Wikidata**: [openalex:W2549870291](https://www.wikidata.org/wiki/openalex:W2549870291)  
**Source**: https://4ort.xyz/entity/online-customer-service-reviews-in-urban-hotels-a-data-mining-approach