# Online customer reviews: insights from the coffee shops industry and the moderating effect of business types

> Research article (Tourism Review, 2022) · cited 31× · AI/ML

**Wikidata**: [openalex:W4284694580](https://www.wikidata.org/wiki/openalex:W4284694580)  
**Source**: https://4ort.xyz/entity/online-customer-reviews-insights-from-the-coffee-shops-industry-and-the-moderating-effect-of-business-types