# Online critical review classification in response strategy and service provider rating: Algorithms from heuristic processing, sentiment analysis to deep learning

> Research article (Journal of Business Research, 2020) · cited 50× · AI/ML

**Wikidata**: [openalex:W3107931287](https://www.wikidata.org/wiki/openalex:W3107931287)  
**Source**: https://4ort.xyz/entity/online-critical-review-classification-in-response-strategy-and-service-provider-rating-algorithms-from-heuristic-process