# Online apologies to hotel guests in English and Japanese

> Research article (Discourse Context & Media, 2020) · cited 27× · AI/ML

**Wikidata**: [openalex:W3010088614](https://www.wikidata.org/wiki/openalex:W3010088614)  
**Source**: https://4ort.xyz/entity/online-apologies-to-hotel-guests-in-english-and-japanese