# On the move towards customer-centric business models in the automotive industry - a conceptual reference framework of shared automotive service systems

> Research article (Electronic Markets, 2018) · cited 49× · AI/ML

**Wikidata**: [openalex:W4211097937](https://www.wikidata.org/wiki/openalex:W4211097937)  
**Source**: https://4ort.xyz/entity/on-the-move-towards-customer-centric-business-models-in-the-automotive-industry-a-conceptual-reference-framework-of-shar