# On the importance of service performance and customer satisfaction in third-party logistics selection

> Research article (Benchmarking An International Journal, 2019) · cited 77× · AI/ML

**Wikidata**: [openalex:W2918057164](https://www.wikidata.org/wiki/openalex:W2918057164)  
**Source**: https://4ort.xyz/entity/on-the-importance-of-service-performance-and-customer-satisfaction-in-third-party-logistics-selection