# Omnichannel Service Operations with Online and Offline Self-Order Technologies

> Research article (Management Science, 2017) · cited 173× · AI/ML

**Wikidata**: [openalex:W2737130455](https://www.wikidata.org/wiki/openalex:W2737130455)  
**Source**: https://4ort.xyz/entity/omnichannel-service-operations-with-online-and-offline-self-order-technologies