# Nexus between generative AI engagement, quality and expectation formation: an application of expectation–confirmation theory

> Research article (Journal of Enterprise Information Management, 2025) · cited 11× · AI/ML

**Wikidata**: [openalex:W4408138651](https://www.wikidata.org/wiki/openalex:W4408138651)  
**Source**: https://4ort.xyz/entity/nexus-between-generative-ai-engagement-quality-and-expectation-formation-an-application-of-expectationconfirmation-theor