# Negative Review or Complaint? Exploring Interpretability in Financial Complaints

> Research article (IEEE Transactions on Computational Social Systems, 2024) · cited 12× · AI/ML

**Wikidata**: [openalex:W4390493149](https://www.wikidata.org/wiki/openalex:W4390493149)  
**Source**: https://4ort.xyz/entity/negative-review-or-complaint-exploring-interpretability-in-financial-complaints