# Negative affect, deep acting, and customer compensation as responses to customer mistreatment: The effect of customer-based perspective-taking

> Research article (International Journal of Hospitality Management, 2020) · cited 42× · AI/ML

**Wikidata**: [openalex:W3029621418](https://www.wikidata.org/wiki/openalex:W3029621418)  
**Source**: https://4ort.xyz/entity/negative-affect-deep-acting-and-customer-compensation-as-responses-to-customer-mistreatment-the-effect-of-customer-based