# Natural language processing for analyzing online customer reviews: a survey, taxonomy, and open research challenges

> Research article (PeerJ Computer Science, 2024) · cited 22× · AI/ML

**Wikidata**: [openalex:W4400834586](https://www.wikidata.org/wiki/openalex:W4400834586)  
**Source**: https://4ort.xyz/entity/natural-language-processing-for-analyzing-online-customer-reviews-a-survey-taxonomy-and-open-research-challenges