# Multi-criteria decision analysis towards robust service quality measurement

> Research article (Expert Systems with Applications, 2021) · cited 86× · AI/ML

**Wikidata**: [openalex:W3120353235](https://www.wikidata.org/wiki/openalex:W3120353235)  
**Source**: https://4ort.xyz/entity/multi-criteria-decision-analysis-towards-robust-service-quality-measurement