# More Than a Bot? The Impact of Disclosing Human Involvement on Customer Interactions with Hybrid Service Agents

> Research article (Information Systems Research, 2023) · cited 109× · AI/ML

**Wikidata**: [openalex:W4386092543](https://www.wikidata.org/wiki/openalex:W4386092543)  
**Source**: https://4ort.xyz/entity/more-than-a-bot-the-impact-of-disclosing-human-involvement-on-customer-interactions-with-hybrid-service-agents