# Monitoring patient dissatisfaction: a methodology based on SERVQUAL scale and statistical process control charts

> Research article (Total Quality Management & Business Excellence, 2018) · cited 21× · AI/ML

**Wikidata**: [openalex:W2795948058](https://www.wikidata.org/wiki/openalex:W2795948058)  
**Source**: https://4ort.xyz/entity/monitoring-patient-dissatisfaction-a-methodology-based-on-servqual-scale-and-statistical-process-control-charts