# Modeling User Expectations & Satisfaction for SaaS Applications Using Multi-agent Negotiation

> Research article (2016 IEEE/WIC/ACM International Conference on Web Intelligence (WI), 2016) · cited 12× · AI/ML

**Wikidata**: [openalex:W2573664397](https://www.wikidata.org/wiki/openalex:W2573664397)  
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