# Modeling customer satisfaction through online reviews: A FlowSort group decision model under probabilistic linguistic settings

> Research article (Expert Systems with Applications, 2022) · cited 66× · AI/ML

**Wikidata**: [openalex:W4211109522](https://www.wikidata.org/wiki/openalex:W4211109522)  
**Source**: https://4ort.xyz/entity/modeling-customer-satisfaction-through-online-reviews-a-flowsort-group-decision-model-under-probabilistic-linguistic-set