# Modeling and Computational Characterization of Twitter Customer Service Conversations

> Research article (ACM Transactions on Interactive Intelligent Systems, 2019) · cited 11× · AI/ML

**Wikidata**: [openalex:W2922594681](https://www.wikidata.org/wiki/openalex:W2922594681)  
**Source**: https://4ort.xyz/entity/modeling-and-computational-characterization-of-twitter-customer-service-conversations