# Metaperception benefits of service robots in uncomfortable service encounters

> Research article (Tourism Management, 2024) · cited 52× · AI/ML

**Wikidata**: [openalex:W4394800630](https://www.wikidata.org/wiki/openalex:W4394800630)  
**Source**: https://4ort.xyz/entity/metaperception-benefits-of-service-robots-in-uncomfortable-service-encounters