# Memory-work : understanding consumer satisfaction and dissatisfaction of clothing retail encounters

> 1997 doctoral thesis by Lorraine A. Friend at University of Otago

**Wikidata**: [Q112851513](https://www.wikidata.org/wiki/Q112851513)  
**Source**: https://4ort.xyz/entity/memory-work-understanding-consumer-satisfaction-and-dissatisfaction-of-clothing-retail-encounters


## References

1. [Source](http://hdl.handle.net/10523/6808)