# Medallia

> American customer and employee experience management company

**Wikidata**: [Q16951161](https://www.wikidata.org/wiki/Q16951161)  
**Wikipedia**: [English](https://en.wikipedia.org/wiki/Medallia)  
**Source**: https://4ort.xyz/entity/medallia

## Summary
Medallia is an American software company that provides customer and employee experience management solutions. Founded in 2001 and headquartered in San Mateo, California, the company went public in July 2019 after operating as a privately held company for 18 years.

## Key Facts
- Founded in 2001 as a privately held company, became a public company on July 19, 2019
- Headquarters located in San Mateo, California (also reported as Palo Alto in 2016 sources)
- Operates in the software industry and business software industry
- Estimated valuation of $1.3 billion in 2016
- Legal entity identifier: 5493009P6W6C5BK60J60
- Central index key: 0001540184
- Incorporated as a Delaware corporation
- Website: http://www.medallia.com (English language)

## FAQs
### Q: When did Medallia become a public company?
A: Medallia transitioned from a privately held company to a public company on July 19, 2019, after 18 years of private operation.

### Q: What industry does Medallia operate in?
A: Medallia operates in the software industry and specifically the business software industry, focusing on customer and employee experience management solutions.

### Q: Where is Medallia headquartered?
A: Medallia is headquartered in San Mateo, California, though some 2016 sources also list Palo Alto as a headquarters location.

## Why It Matters
Medallia represents a significant player in the customer and employee experience management software sector, helping organizations collect, analyze, and act on feedback from both customers and employees. In an era where customer experience has become a critical differentiator for businesses, Medallia's platform enables companies to capture real-time insights across multiple touchpoints. The company's growth from a startup in 2001 to achieving a $1.3 billion valuation by 2016 demonstrates the increasing importance businesses place on understanding and improving customer experiences. By going public in 2019, Medallia gained access to capital markets to further expand its capabilities and market reach in the competitive experience management software space.

## Notable For
- Achieved unicorn status with a $1.3 billion valuation by 2016
- Successfully transitioned from an 18-year-old private company to a public corporation in 2019
- Specializes in both customer and employee experience management, addressing two critical business areas
- Maintained dual headquarters presence in the San Francisco Bay Area (San Mateo and Palo Alto)
- Recognized as a significant player in the business software industry

## Body

### Company Overview
Medallia is an American software company established in 2001 that specializes in customer and employee experience management. The company operates primarily in the software industry and business software industry, providing technology solutions that help organizations collect, analyze, and act on feedback from their customers and employees.

### Corporate Structure and History
Medallia began operations as a privately held company in 2001 and maintained this structure for 18 years. On July 19, 2019, the company underwent a significant transformation when it became a public company. The company is incorporated as a Delaware corporation and has been assigned the legal entity identifier 5493009P6W6C5BK60J60.

### Financial Milestones
By 2016, Medallia had achieved significant financial success, reaching an estimated valuation of $1.3 billion. This valuation positioned the company as a notable player in the business software sector and demonstrated the market value of experience management solutions.

### Location and Operations
The company maintains its headquarters in San Mateo, California. Some sources from 2016 also reference Palo Alto as a headquarters location, suggesting the company may have operations across multiple Bay Area locations. The company's website is available in English at http://www.medallia.com.

## References

1. [Fortune.com unicorn list. 2016](https://fortune.com/unicorns/2016/medallia/)
2. Global LEI Index
3. [Crunchbase](http://www.crunchbase.com/organization/medallia)
4. Quora
5. [Medallia Company Culture | Comparably](https://www.comparably.com/companies/medallia)