# Measuring service quality from unstructured data: A topic modeling application on airline passengers’ online reviews

> Research article (Expert Systems with Applications, 2018) · cited 187× · AI/ML

**Wikidata**: [openalex:W2891388289](https://www.wikidata.org/wiki/openalex:W2891388289)  
**Source**: https://4ort.xyz/entity/measuring-service-quality-from-unstructured-data-a-topic-modeling-application-on-airline-passengers-online-reviews