# Measuring customer experience quality: The EXQ scale revisited

> Research article (Journal of Business Research, 2020) · cited 140× · AI/ML

**Wikidata**: [openalex:W3004141889](https://www.wikidata.org/wiki/openalex:W3004141889)  
**Source**: https://4ort.xyz/entity/measuring-customer-experience-quality-the-exq-scale-revisited