# May robots be held responsible for service failure and recovery? The role of robot service provider agents’ human-likeness

> Research article (Journal of Retailing and Consumer Services, 2022) · cited 102× · AI/ML

**Wikidata**: [openalex:W4307353025](https://www.wikidata.org/wiki/openalex:W4307353025)  
**Source**: https://4ort.xyz/entity/may-robots-be-held-responsible-for-service-failure-and-recovery-the-role-of-robot-service-provider-agents-human-likeness