# Managing environmental sustainability in customer experience processes: A multi-stakeholder analysis within the food delivery ecosystem

> Research article (Business Process Management Journal, 2023) · cited 10× · AI/ML

**Wikidata**: [openalex:W4387706958](https://www.wikidata.org/wiki/openalex:W4387706958)  
**Source**: https://4ort.xyz/entity/managing-environmental-sustainability-in-customer-experience-processes-a-multi-stakeholder-analysis-within-the-food-deli