# Managing employee customer service interpersonal exchanges in the hospitality industry: a New Zealand hotel case study

> 2008 master's thesis by Warren Goodsir at Auckland University of Technology

**Wikidata**: [Q112877445](https://www.wikidata.org/wiki/Q112877445)  
**Source**: https://4ort.xyz/entity/managing-employee-customer-service-interpersonal-exchanges-in-the-hospitality-industry-a-new-zealand-hotel-case-study


## References

1. [Source](http://hdl.handle.net/10292/276)