# Managing Customer Arrivals in Service Systems with Multiple Identical Servers

> Research article (Manufacturing & Service Operations Management, 2017) · cited 67× · AI/ML

**Wikidata**: [openalex:W2748194799](https://www.wikidata.org/wiki/openalex:W2748194799)  
**Source**: https://4ort.xyz/entity/managing-customer-arrivals-in-service-systems-with-multiple-identical-servers