# ManageEngine ServiceDesk Plus

> ITIL-ready help desk software with integrated asset and project management.

**Wikidata**: [Q20110239](https://www.wikidata.org/wiki/Q20110239)  
**Source**: https://4ort.xyz/entity/manageengine-servicedesk-plus

## Summary
ManageEngine ServiceDesk Plus is an ITIL-ready help desk software with integrated asset and project management capabilities. It was launched in 2002 by ManageEngine, a division of Zoho Corporation, and is headquartered in Pleasanton, California. The software serves as a comprehensive IT service management solution for businesses.

## Key Facts
- Founded in 2002 by ManageEngine, a division of Zoho Corporation
- ITIL-ready help desk software with integrated asset and project management
- Headquarters located at 4141 Hacienda Drive, Pleasanton, CA 94588
- CEO is Sridhar Vembu, founder of Zoho Corporation
- Available in multiple languages and supports various IT service management frameworks
- Has over 35,700 YouTube subscribers as of November 2025
- Active on Twitter since September 17, 2009, with 3,655 followers as of April 2020
- Maintains a blog at https://blogs.manageengine.com/help-desk/servicedesk/feed
- Has received awards from Network World and Service Desk Institute
- Supports multiple phone numbers including +1-888-720-9500 and +86-400-660-8680

## FAQs
### Q: What is ManageEngine ServiceDesk Plus used for?
A: ManageEngine ServiceDesk Plus is used for IT service management, including help desk operations, asset management, and project management. It helps organizations track and resolve IT issues, manage IT assets, and handle service requests through an integrated platform.

### Q: Is ManageEngine ServiceDesk Plus ITIL compliant?
A: Yes, ManageEngine ServiceDesk Plus is ITIL-ready, meaning it supports IT Infrastructure Library best practices and frameworks for IT service management. The software includes features that align with ITIL processes and methodologies.

### Q: Who owns ManageEngine ServiceDesk Plus?
A: ManageEngine ServiceDesk Plus is owned by ManageEngine, which is a division of Zoho Corporation. The CEO of Zoho Corporation and ManageEngine is Sridhar Vembu.

## Why It Matters
ManageEngine ServiceDesk Plus represents a significant solution in the IT service management industry by providing organizations with a comprehensive platform that combines help desk functionality with asset and project management. In an era where IT infrastructure is critical to business operations, having a unified system to manage service requests, track assets, and oversee projects is essential. The software addresses the growing complexity of IT environments by offering an integrated approach that reduces the need for multiple disparate tools. Its ITIL-ready framework ensures that organizations can implement industry best practices for service management, leading to improved efficiency, better resource allocation, and enhanced user satisfaction. As businesses increasingly rely on digital infrastructure, tools like ServiceDesk Plus become vital for maintaining operational continuity and delivering quality IT services.

## Notable For
- ITIL-ready compliance, making it suitable for organizations following IT service management best practices
- Integrated asset and project management capabilities within a single platform
- Long-standing presence in the market since 2002 with continuous development and updates
- Part of ManageEngine's comprehensive suite of IT management tools from Zoho Corporation
- Recognition from industry publications like Network World and professional organizations like Service Desk Institute

## Body
### Development and History
ManageEngine ServiceDesk Plus was developed and launched in 2002 as part of ManageEngine's growing portfolio of IT management software. The software has evolved over nearly two decades to incorporate changing IT service management needs and technological advancements. As a product of Zoho Corporation's ManageEngine division, it benefits from the company's extensive experience in developing business software solutions.

### Technical Features
The software provides a comprehensive IT service management platform that includes help desk functionality, asset management, and project management capabilities. It supports ITIL frameworks, allowing organizations to implement industry-standard IT service management practices. The platform includes features for incident management, problem management, change management, asset tracking, and project coordination.

### Market Position
ServiceDesk Plus operates in the competitive IT service management software market, positioning itself as an integrated solution that combines multiple IT management functions. Its association with Zoho Corporation provides it with strong backing and resources for continued development and support. The software targets mid-market and enterprise organizations that need comprehensive IT service management capabilities without the complexity of some enterprise-level solutions.

### Support and Resources
ManageEngine provides extensive support for ServiceDesk Plus through multiple channels. The company maintains active social media presence on platforms like Twitter and YouTube, where it shares updates, tutorials, and product information. The software's website at https://www.manageengine.com/products/service-desk/ serves as a central hub for product information, downloads, and support resources. Additionally, ManageEngine maintains a blog specifically for ServiceDesk Plus at https://blogs.manageengine.com/help-desk/servicedesk/feed, providing users with updates, best practices, and technical information.

## References

1. [Source](http://www.networkworld.com/article/2286895/data-center/products-of-the-week-8-27-12.html#slide8)
2. [Source](https://www.google.co.in/maps/place/Zoho+Corporation/@37.686197,-121.893848,17z/data=!3m1!4b1!4m2!3m1!1s0x808febfc4a0b4b71:0x36a10ba0416a119)
3. YouTube API