# Making sense of customer service experiences: a text mining review

> Research article (Journal of Services Marketing, 2019) · cited 88× · AI/ML

**Wikidata**: [openalex:W2936937709](https://www.wikidata.org/wiki/openalex:W2936937709)  
**Source**: https://4ort.xyz/entity/making-sense-of-customer-service-experiences-a-text-mining-review