# Logistics service quality and customer satisfaction in B2B relationships: a qualitative comparative analysis approach

> Research article (The TQM Journal, 2020) · cited 47× · AI/ML

**Wikidata**: [openalex:W3040228965](https://www.wikidata.org/wiki/openalex:W3040228965)  
**Source**: https://4ort.xyz/entity/logistics-service-quality-and-customer-satisfaction-in-b2b-relationships-a-qualitative-comparative-analysis-approach