# Listening to the voice of the guest: A framework to improve decision-making processes with text data

> Research article (International Journal of Hospitality Management, 2021) · cited 29× · AI/ML

**Wikidata**: [openalex:W3119470792](https://www.wikidata.org/wiki/openalex:W3119470792)  
**Source**: https://4ort.xyz/entity/listening-to-the-voice-of-the-guest-a-framework-to-improve-decision-making-processes-with-text-data