# Lingke: a Fine-grained Multi-turn Chatbot for Customer Service

> Research article (arXiv (Cornell University), 2018) · cited 25× · AI/ML

**Wikidata**: [openalex:W2964146920](https://www.wikidata.org/wiki/openalex:W2964146920)  
**Source**: https://4ort.xyz/entity/lingke-a-fine-grained-multi-turn-chatbot-for-customer-service