# Leveraging social media to gain insights into service delivery: a study on Airbnb

> Research article (Information Systems and e-Business Management, 2017) · cited 35× · AI/ML

**Wikidata**: [openalex:W2739322099](https://www.wikidata.org/wiki/openalex:W2739322099)  
**Source**: https://4ort.xyz/entity/leveraging-social-media-to-gain-insights-into-service-delivery-a-study-on-airbnb