# Leveraging Frontline Employees’ Small Data and Firm-Level Big Data in Frontline Management

> Research article (Journal of Service Research, 2016) · cited 84× · AI/ML

**Wikidata**: [openalex:W2550451305](https://www.wikidata.org/wiki/openalex:W2550451305)  
**Source**: https://4ort.xyz/entity/leveraging-frontline-employees-small-data-and-firm-level-big-data-in-frontline-management