# Key performance indicators measurement in service business: a fuzzy VIKOR approach

> Research article (Total Quality Management & Business Excellence, 2015) · cited 42× · AI/ML

**Wikidata**: [openalex:W2266644664](https://www.wikidata.org/wiki/openalex:W2266644664)  
**Source**: https://4ort.xyz/entity/key-performance-indicators-measurement-in-service-business-a-fuzzy-vikor-approach