# Key factors influencing long-term retention among Contact Centre employee in Malaysia: a Delphi method study

> Research article (Cogent Business & Management, 2024) · cited 25× · AI/ML

**Wikidata**: [openalex:W4400087421](https://www.wikidata.org/wiki/openalex:W4400087421)  
**Source**: https://4ort.xyz/entity/key-factors-influencing-long-term-retention-among-contact-centre-employee-in-malaysia-a-delphi-method-study