# Keep the conversations going: engagement-based customer segmentation on online social service platforms

> Research article (Information Systems Frontiers, 2016) · cited 32× · AI/ML

**Wikidata**: [openalex:W2556097765](https://www.wikidata.org/wiki/openalex:W2556097765)  
**Source**: https://4ort.xyz/entity/keep-the-conversations-going-engagement-based-customer-segmentation-on-online-social-service-platforms