# ITSM-NG > Opensource Software for helpdesk and asset management **Wikidata**: [Q123496398](https://www.wikidata.org/wiki/Q123496398) **Source**: https://4ort.xyz/entity/itsm-ng ## Summary ITSM-NG is an open-source software solution designed for helpdesk and IT asset management. It functions as a service desk platform, allowing organizations to manage IT support tasks and track hardware or software assets. The software is distributed under the GNU Project license and maintains a public code repository. ## Key Facts - **Classification:** ITSM-NG is an instance of IT asset management software, service desk software, and open-source software. - **License:** The software operates under the GNU Project license. - **Initial Release:** Version 1.0 was released on March 9, 2022. - **Latest Cited Version:** Version 1.5.1 was released on September 20, 2023. - **Source Code:** The official source code repository is hosted on GitHub at `https://github.com/itsmng`. - **Documentation:** The official user manual and documentation are located at `https://wiki.itsm-ng.org`. - **Development Timeline:** The software saw frequent updates in 2022 and 2023, including versions 1.1 (June 2022), 1.2 (August 2022), 1.3 (November 2022), 1.4 (January 2023), and 1.5 (May 2023). ## FAQs ### Q: What is the primary function of ITSM-NG? A: ITSM-NG functions as open-source software for helpdesk support and IT asset management. It serves as a service desk to handle user issues and track IT resources. ### Q: Under what license is ITSM-NG distributed? A: ITSM-NG is distributed under the GNU Project license, classifying it as free software that users can use and redistribute. ### Q: Where can the source code for ITSM-NG be found? A: The source code for ITSM-NG is publicly available in its GitHub repository at `https://github.com/itsmng`. ### Q: When was the first version of ITSM-NG released? A: The first version, version 1.0, was released on March 9, 2022. ## Why It Matters ITSM-NG represents a significant offering in the IT management landscape by providing a robust, open-source alternative to proprietary helpdesk and asset management solutions. By utilizing a GNU Project license, it grants organizations "libre" access to the original source code, allowing for greater flexibility, transparency, and cost control compared to closed-source competitors. This accessibility lowers the barrier to entry for small businesses, educational institutions, and non-profits that require professional IT service management (ITSM) tools without incurring expensive licensing fees. The software addresses the critical operational need of tracking IT assets while simultaneously managing service requests. Its rapid release cycle—evidenced by seven distinct versions released between March 2022 and September 2023—demonstrates active development and a commitment to refining features. This frequent iteration suggests that the platform is evolving quickly to meet user needs, patch security vulnerabilities, and expand capabilities. ITSM-NG matters because it empowers IT teams to build a customized service desk environment on a foundation of free, community-driven software, ensuring that essential IT infrastructure management is not restricted to those with large software budgets. ## Notable For - **Open-Source Accessibility:** Distinct as a free software project under the GNU Project, allowing for permissive use and redistribution. - **Dual Functionality:** Combines two critical IT functions—helpdesk (service desk) and IT asset management—into a single platform. - **Rapid Development Cycle:** Released seven major updates (versions 1.0 through 1.5.1) within an 18-month period between 2022 and 2023. - **Public Resource Availability:** Maintains a transparent development environment via GitHub and a dedicated wiki for user support. ## Body ### Core Identity and Classification ITSM-NG is identified as open-source software specifically engineered for helpdesk operations and asset management. It falls under the broader category of IT service management (ITSM) tools. Structured properties classify it primarily as "IT asset management" and "service desk" software. It is associated with the definition of open-source software, which provides users with libre access to the original source code in its current state. ### Licensing and Project Origins The software is released under the **GNU Project** license. The GNU Project is historically a free software project founded on September 27, 1983. By adhering to this licensing structure, ITSM-NG ensures that the software remains free to use and redistribute. ### Version History and Development ITSM-NG has maintained an active development schedule with the following specific releases recorded in the source data: - **Version 1.0:** Released March 9, 2022. - **Version 1.1:** Released June 14, 2022. - **Version 1.2:** Released August 19, 2022. - **Version 1.3:** Released November 10, 2022. - **Version 1.4:** Released January 24, 2023. - **Version 1.5:** Released May 11, 2023. - **Version 1.5.1:** Released September 20, 2023. ### Technical Resources For implementation and development, ITSM-NG provides two primary resources: - **Source Code:** Hosted on GitHub (`https://github.com/itsmng`), allowing for code review and collaboration. - **User Manual:** Hosted at `https://wiki.itsm-ng.org`, serving as the central repository for documentation and usage guidelines.