# IT Ticket Classification: The Simpler, the Better

> Research article (IEEE Access, 2020) · cited 40× · AI/ML

**Wikidata**: [openalex:W3093927019](https://www.wikidata.org/wiki/openalex:W3093927019)  
**Source**: https://4ort.xyz/entity/it-ticket-classification-the-simpler-the-better