# Is high recovery more effective than expected recovery in addressing service failure? — A moral judgment perspective

> Research article (Journal of Business Research, 2017) · cited 84× · AI/ML

**Wikidata**: [openalex:W2762044846](https://www.wikidata.org/wiki/openalex:W2762044846)  
**Source**: https://4ort.xyz/entity/is-high-recovery-more-effective-than-expected-recovery-in-addressing-service-failure-a-moral-judgment-perspective