# Involving users in the development of a modeling language for customer journeys

> Research article (Software & Systems Modeling, 2023) · cited 14× · AI/ML

**Wikidata**: [openalex:W4317401786](https://www.wikidata.org/wiki/openalex:W4317401786)  
**Source**: https://4ort.xyz/entity/involving-users-in-the-development-of-a-modeling-language-for-customer-journeys