# Investigation of customer churn insights and intelligence from social media: a netnographic research

> Research article (Online Information Review, 2020) · cited 25× · AI/ML

**Wikidata**: [openalex:W3106101533](https://www.wikidata.org/wiki/openalex:W3106101533)  
**Source**: https://4ort.xyz/entity/investigation-of-customer-churn-insights-and-intelligence-from-social-media-a-netnographic-research