# Investigating employees’ emotional and cognitive reactions to customer mistreatment: an experimental study

> Research article (European Journal of Work and Organizational Psychology, 2020) · cited 40× · AI/ML

**Wikidata**: [openalex:W3015667231](https://www.wikidata.org/wiki/openalex:W3015667231)  
**Source**: https://4ort.xyz/entity/investigating-employees-emotional-and-cognitive-reactions-to-customer-mistreatment-an-experimental-study